Privacy Policy

Who we are

ProShine Property Services LLC (“ProShine,” “we,” “us”) is a janitorial and property services company based in Las Vegas, Nevada. This Privacy Policy describes how the ProShine platform (the “Service”) handles information.

What ProShine is

The Service is a private, internal operations tool used by ProShine to run its own business — dispatching crews, tracking jobs, and preparing invoices. It is not a public or commercial product, it is not offered for sale, and it is not resold or licensed to third parties. Access is limited to authorized ProShine staff.

Information we handle

To operate the business, the Service stores records such as:

• Employee records — names, work contact details, roles, and permissions for staff who use the Service.
• Customer records — business and property contact information for the customers ProShine services.
• Job and dispatch records — scheduled visits, assignments, and service details.
• Invoice records — billing line items and amounts for work performed.

QuickBooks Online integration

ProShine connects the Service to its own QuickBooks Online (QBO) company using Intuit’s official OAuth authorization flow. The integration works as follows:

• ProShine is the source of truth. Invoice data is pushed one-directionally from the Service into QuickBooks Online; the Service does not pull accounting data back to overwrite its own records.
• The connection uses OAuth access and refresh tokens issued by Intuit. These tokens are stored encrypted at rest using AES-256-GCM, and are used only to authenticate ProShine’s own requests to its own QuickBooks company.
• You can disconnect the QuickBooks connection at any time from the Service’s settings, which removes the stored tokens.

How we use information

Information in the Service is used solely to operate ProShine’s business — scheduling and dispatching work, managing customers and staff, and preparing and syncing invoices. We do not sell personal information, and we do not share it for advertising or unrelated purposes.

Text messages (SMS)

ProShine sends work-related text messages to its own employees only. Typical messages are an invitation with an access code when someone is first added to the app, and notifications about work assigned to them — for example a new job, a schedule change, or a quality follow-up. We do not send marketing or promotional texts, and we do not text members of the public.

Mobile phone numbers are never shared with or sold to third parties for marketing or any unrelated purpose. Numbers are used solely to deliver the messages described above, and are passed only to the telecommunications provider that transmits them on our behalf.

Employees provide their mobile number during hiring and onboarding — on employment paperwork and verbally with their supervisor — and consent at that time to receive these messages. Consent is not a condition of employment for any purpose other than receiving these operational notifications.

Message frequency varies with the work, and is typically between 1 and 10 messages per month. Message and data rates may apply.

Reply STOP to any message to stop receiving them, or HELP for assistance. You can also ask the ProShine office to remove your number at any time. Opting out of text messages does not affect your employment; work information remains available in the app and from your supervisor.

Data security

Access to the Service requires authentication and is restricted to authorized ProShine staff by role. Sensitive integration credentials, including QuickBooks Online tokens, are encrypted at rest. Access can be revoked at any time.

Contact & data requests

For any question about this policy, or to request access to or deletion of information, contact us at accounting@proshinellc.com.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above.